Frequently asked questions

Click on the icon below. My fax number is 866-462-4119.

My hours are by appointment only. Generally speaking, I usually see clients Monday-Wednesday (9am-2pm), Thursdays (9am-6pm). For the (10 hour) couples intensive, I usually schedule these appointments on Fridays and Saturdays. For (8-10 hour) medicine sessions, I usually schedule these sessions on Fridays, Saturdays, or Sundays.

4400 Bayou Blvd, Suite 21 in Shared Office Suites, Pensacola, FL 32503 in Cordova Square (Grey siding office buildings) Office suite on Bayou Blvd close to Cordova Mall in Pensacola, Florida.

I am in-network with Aetna, Multiplan, and United Behavioral Health. I have chosen to be on limited insurance panels because of poor reimbursement rates. I always want to bring my best to you. In order to stay current with my trainings and provide the best care that I can provide, I need to charge rates that help me continue to show up for you, cover my overhead expenses, and make a living. Please see article for more information https://www.npr.org/sections/shots-health-news/2024/08/24/nx-s1-5028551/insurance-therapy-therapist-mental-health-coverage (https://www.npr.org/sections/shots-health-news/2024/08/24/nx-s1-5028551/insurance-therapy-therapist-mental-health-coverage)

Given the nature of my profession, unscheduled phone calls are a challenge for me. The best way to start the conversation with me is to fill out the interest form on the scheduling page.

Sometimes people have questions about various identities that they hold and whether I would be willing to see them. The answer is "yes." To me, the more important question is how you feel with our working relationship. As we work together, it will be important to consider our working relationship and if our work is beneficial to you. I understand that it is hard to be vulnerable when we do not always know where people stand. My goal is to empower and affirm all of my clients as they find ways to reach their goals.

I can't attend a live event and want a refund. Please let us know through our contact form.(https://www.moonrisingllc.com/schedule) The amount of your refund depends on how much notice you give. • At least 30 days before the start of the event: 100% refund credited to the card used to make the registration • Less than 30 days but at least 14 days: 50% refund • Less than 14 days: sorry, no refund I want a colleague to attend a live event in my place. To transfer your seat to a colleague, please let us know through our contact form.(http://blog.cathy-moore.com/contact-cathy-moore/) It's best to make this change at least two weeks before the event so the new participant, so we have enough notice to make changes in accommodations. The latest we can transfer your registration to a colleague is one day before the beginning of the workshop. Please give us both your name and email address and the name and email address of your replacement. I registered for a workshop but didn't attend. Can I attend a future event for free? No. Seats are limited. If you can't attend the event you registered for, please cancel as described above, or transfer your seat to another person who can attend. If you don't cancel your registration or transfer your seat to a colleague, you will stay registered for the event. I attended a live event but want a refund. Unfortunately, there are no refunds after attending this workshop. To keep prices lower for everyone and to keep compensation for the registration and event team stable, we are unable to accommodate this request. Other cancellations and schedule changes It's unlikely to happen, but we reserve the right to cancel or reschedule an event due to low enrollment, presenter illness, or other circumstances. If the event is cancelled, participants will receive a full refund of their registration fee. If the event is rescheduled, participants will have the option of attending the rescheduled event or receiving a full refund. If we cancel or reschedule a workshop or other event, we won't refund your travel, lodging, or meal expenses. We suggest you make refundable travel arrangements.